Birmingham-based Regions Bank is #1 bank for customer service, according to Forbes

(Regions Bank)
Regions Bank’s headquarters in downtown Birmingham. (Regions Bank)

According to Forbes’ recent list of the top 300 U.S. companies for customer service, Birmingham-based Regions Bank is the highest-ranked bank when it comes to customer service. Read on to learn more and see why Regions made the top of the list.

Best Customer Service 2024, according to Forbes

Regions Bank
Regions Bank’s headquarters in downtown Birmingham. (Nathan Watson / The Bama Buzz)

In an era of robocalls and being forced to listen to elevator music while on hold, a good customer service experience truly sticks out. But which companies go the extra mile to ensure their customer service experience is as positive as possible?

Forbes is on a mission to find out.

After working with data analytics company HundredX on a year-long online survey of 201,000 people in the United States—with 4.2 million ratings on more than 3,000 brands—Forbes has published Best Customer Service 2024, a list of the top 300 companies in the U.S. when it comes to customer service.

The brands were ranked based on customer response in categories like knowledge and attitude of staff, speed of service and handling of returns. The top three companies on Forbes’ Best Customer Service 2024 list are The UPS Store, Chick-fil-A and REI.

Regions Bank is #1 bank for customer service

(Regions Bank)
(Regions Bank)

According to Forbes, Birmingham-based Regions Bank is the highest-ranked bank in the U.S. when it comes to customer service.

“We’re honored by this recognition and the customer relationships and experiences behind it. We’re focused on continuous improvement – that is, improving our services, enhancing our technology, and giving customers more options. No matter how customers choose to bank with us, the result should be the same – they receive the advice, guidance and resources they need to face life’s financial challenges and achieve the major milestones important to them.”

Kristin Julbert, head of Consumer Strategy and Customer Experience, Regions Bank

In fact, Regions has helped customers create more than 855,000 personalized Regions Greenprint® financial plans and has recommended next steps to help those customers achieve their financial goals.

Excited to see a Birmingham company rank so highly on this Forbes list? Tag us @thebamabuzz to let us know!

Nathan Watson
Nathan Watson

Tennessee native who fell in love with Birmingham during college. Graduated from Birmingham-Southern College in 2019. Passionate about Birmingham and its continued growth.

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